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QuickLink at Service

Order Entry​

At our in-house Service Hubs, our Order Entry Clerks are the first to get hands-on with tools as they come through the door.

Clerks use QuickLink to:

  • Extract tool usage data used by our Quality and Reliability Engineers
  • Lookup and display the Serial Number (often unreadable on the rating label)
  • Capture an incoming image of the tool
  • More...

Service Technicians​

When a tool finds its way to a tech bench, the technician uses QuickLink to:

  • Capture images related to a denied warranty
  • Re-initialize replaced electronics
  • View diagnostic data and generate PDF reports of results
  • Be notified if the tool is marked lost or stolen
  • More...

Authorized Service Centers​

Our network of ASCs use QuickLink to perform the same tasks as our Technicians at our Service Hubs

For a detailed walkthrough of how electronics initialization works, see Electronics Initialization.